This Privacy Policy (“Policy”) describes how Samohi Pharmacy (“Company”, “We”, “Us”, or “Our”) collects, uses, processes, discloses, and safeguards personal information provided by users (“You”, “Your” or “User”) while accessing or using Our website or mobile application (collectively, the “Platform”). By using Our Platform, You consent to the practices described herein.

This Policy complies with:

• Section 43A of the Information Technology Act, 2000;
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”); and
• The Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021.

1. Information We Collect

We collect and process the following categories of information:

A. Information You Provide:

• Name, phone number (verified via OTP), email address, and postal address.
• Prescription uploads and product preferences.
• Health-related data including medication history, consultation details, diagnostic results (if applicable), and doctor-issued prescriptions.
• Payment information (processed via secure third-party gateways).

B. Information from Others:

• Partner pharmacies or diagnostic labs may share relevant data for order processing or medical consultations.

C. Cookies and Tracking:

• We use cookies and analytics tools to enhance user experience, track activity, and provide personalized content. You may manage cookie preferences through browser or app settings.

2. Use of Collected Information

We use your information to:

• Fulfill orders for medicines and health-related products.
• Facilitate consultations or appointment scheduling (where applicable).
• Send order updates, reminders, and promotional communication (SMS/Email/WhatsApp).
• Analyze trends and improve Platform functionality.
• Comply with legal obligations and ensure data integrity and security.

3. Sharing of Information

We share limited information with:

• Retail Partners: For delivery and service fulfillment.
• Third-Party Service Providers: Logistics, payment gateways, and diagnostic partners.
• Legal Authorities: If required by law or court order.
• Group Entities: For internal analysis, customer support, or future upgrades.

All third parties are contractually obligated to handle data in compliance with applicable data protection laws.

4. Data Storage and Security

Your data is stored securely using encrypted servers and follows best practices like:

• Secure Sockets Layer (SSL) encryption during transmission.
• Restricted access within our team.
• Regular audits to prevent unauthorized access.

5. Your Rights and Choices

You can:

• Access or update your personal information via your account.
• Opt-out of promotional messages.
• Request account deletion by contacting our support team.

Please note: Uninstalling the app does not delete your data. You must contact us to remove stored records.

6. Children’s Privacy

Our Platform is not intended for individuals under 18 years of age. If we find any such use, we will delete the data immediately.

7. Third-Party Links

We may include links to third-party websites or tools. We are not responsible for the privacy practices or content on these external platforms.

8. Retention of Information

We retain your data as long as:

• You have an active account with us.
• It is needed for legal, business, or regulatory purposes.

Upon request, we will anonymize or delete your information, subject to applicable laws.

9. Grievance and Contact Information

If you have any concerns or wish to exercise your rights under this policy, contact our grievance officer:

Grievance Officer: Mr. Shafique Siddiqui
Address: Sunshine Commercial Complex, Nalasopara East, Mumbai
Phone: +91 7738296031
Email: shafique11086@gmail.com

We aim to resolve your concerns within 30 working days.

10. Updates to This Policy

We may modify this Privacy Policy periodically. Continued use of the Platform after updates constitutes acceptance of the new terms. You are advised to review the Policy regularly.